Privacy policy

Overview

Schneider Elevators is committed to protecting the privacy of visitors and customers who use this website and submit enquiries. This policy explains what information we collect, how we use it, and your rights.

Information we collect

• Contact details you provide through enquiry, project brief, drawing review, maintenance, repair, warranty and after-sales forms, including your name, email address, phone number, company and role.
• Project details you provide, including building type, location, shaft dimensions, programme dates, lift specifications and notes.
• Documents you upload, including architectural drawings, lift specifications and project requirements. These are stored privately and accessed only by authorised Schneider personnel for the purpose of reviewing your project.
• Cabin specifications you configure in the Design Studio and attach to a project brief.
• Usage data collected automatically, such as pages visited and approximate location, used to improve the website.

How we use your information

• To review your project, prepare quotations and respond to your enquiry.
• To coordinate design review, drawings, installation and service.
• To send you information about your project or maintenance programme.
• To improve our website, tools and services.

We do not sell or rent your personal information to third parties.

Storage and access

Enquiry and project data is stored on secure cloud infrastructure provided by our website platform. Uploaded documents are stored privately and can only be accessed by authorised Schneider personnel. Access is limited to staff who need the information to respond to your enquiry or deliver your project.

Service providers

We use third-party service providers for website hosting, data storage and email delivery. These providers process data on our behalf and are bound by confidentiality obligations. We do not share your personal information with third parties for their own marketing purposes.

Retention

We retain enquiry and project information for as long as needed to respond to your enquiry and for a reasonable period afterwards for record-keeping. If you request that your information be deleted, we will remove it where we are not legally required to retain it.

Your rights

You may request access to, correction of, or deletion of your personal information. To make a request or ask a question about this policy, contact us at sales@schneiderelevators.com.au or 1300 540 140.

Contact

Schneider Elevators, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004. For privacy enquiries, email sales@schneiderelevators.com.au.