Service & Support / Warranty

Warranty and defects support.

If a defect appears within the warranty period, we assess it against the agreed scope and rectify confirmed defects. Clear documentation and post-rectification testing are part of the process.

Warranty assessment

Assessment of reported defects against the warranty scope and applicable Australian Standards.

Defect documentation

Clear documentation of the defect, the assessment and the agreed rectification scope.

Rectification works

Rectification of confirmed defects by qualified technicians, with genuine parts where required.

Post-rectification verification

Testing and verification that the lift operates safely after rectification.

Report a warranty or defect issue

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Describe the defect

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Need ongoing maintenance?

Preventive maintenance helps prevent defects and extends the life of your lift.